Technical Sharing
The AI Incident Response Runbook: Severity Tiers, Response Steps, and Postmortems
After launch, AI systems inevitably hit hallucinations, API timeouts, and runaway costs, yet most teams have no plan for when an incident strikes. This article lays out an SRE-style AI incident response runbook covering SEV grading, response steps and roles, and blameless postmortems — grounded in real cases — that keep incidents from recurring.